Mahi-Mahi Surf Resort

Terms & Conditions


Bookings

A deposit of 30 % of the quoted rate is required to secure resort/boat bookings

Your booking is held for 10 days, if a deposit is not received within 10 days, the system will automatically cancel your booking

Any payment or partial payment constitutes the acceptance of Mahi-Mahi Surf Resort’s Terms and Conditions

All deposits and payments are non-refundable

Changes can be made for dates or accommodation type 60 days before your arrival, but depends on availability. Changes made to the next calendar year may incur an increase in room rates, which is the responsibility of the guest

Payments

The full balance of your booking must be paid 60 days before your arrival or your booking will be canceled

In the event of booking within 60 days of the arrival date, the booking must be paid in full to secure a reservation

Payments must made into our bank account stated on the invoice

YOU ARE RESPONSIBLE FOR ALL YOUR REMITTANCE, BANK TRANSACTIONS FEES, AND EXCHANGE RATE FEES

Failing to pay the above fees, will result in adding the balance to your outstanding booking balance. However, we also hold the right to cancel a booking that has not covered the above fees

Please provide your invoice number and name when making a payment into our account

Confirmation of bookings and deposits into our account will be sent via email – this may take up to 5 business days

All money must be paid in USD

Travel insurance is compulsory

We recommend purchasing comprehensive travel insurance that includes: any costs incurred due to delays, flight cancellations, missed connections, natural disasters

Travel insurance must include the Medical Evacuation option and compensation for lost trip days and nights due to unforeseen circumstances

No refunds

There are no refunds of any kind given for poor surf, inclement weather, airline related delays or cancellations, and late departures from your designated trip or itinerary

Cancellations

We take no responsibility for cancellations due to any external disturbances or changes to your personal circumstances such as: political, environmental, illness, family/work issues or any other unexpected situation which may occur that is beyond our control.

Flights

We can help you in booking your flights from Medan – Simeulue – Medan.

We are not responsible for flight cancellations, delays, and any incurred cost to you.

Flights are booked once deposit or full payments have been made. Once booked, no changes can be made.

Surfboards cannot be prepaid for. Paying for boards can only be done by you at the Medan/Simeulue airport check-in counter.

We do not take responsibility for any damage/delays/lost of surfboards, or luggage

We do not take responsibility for airline policies and sudden changes to those policies

Payments once at the resort

All rates at the resort are in IDR

We accept IDR CASH

We accept credit/debit cards, a 3% service fee for foreign cards will be added on top of the invoice, and a 1.8% for local cards

There are no “pay later” options

We use the day’s exchanges rate +/- 5%

Your arrival

Upon arrival we will ask you to sign an indemnity form that release Mahi-Mahi Surf Resort from responsibility of any injuries, illness, damages, loss, accidents, or other personal expenses that you may incur during your stay. We are located in a region where among other things, the standard of safety, hygiene, cleanliness, medical facilities, telecommunications and infrastructure may not be of the standard that you are used to, or would find on a more conventional holiday.

By agreeing to these terms and conditions you are accepting these inherent risks.